FAQs

The following are Frequently Asked Questions about Cloud Appointments.

If you don’t find your answer here then please drop us a line via the email send on this page

 
What hardware do I need to run Cloud Appointments ?

You won’t need any high-spec hardware as our servers do most of the hard work.

We recommend a medium-spec desktop PC, laptop or a tablet with a minimum 1024px resolution on the longest side.

Cloud Appointments isn’t particular about which operating system it’s running on.
It will run on Windows (XP, W7, W8), Apple desktops, Apple & Android tablets and others.

 
What web browsers do you support ?

As a web-based system Cloud Appointments has a heavy reliance on the browser used to view its pages.

The browsers supported are;

  • Desktop systems :  Chrome, Firefox, Internet Explorer and Safari
  • Tablets : Chrome, Firefox and Safari
  • Smart Phones : Chrome and Firefox

The version of the browser can also have a large effect on how web pages work and appear.
Therefore your browser versions need to be kept up to date (via automatic updates) and should be no older than one version behind the current offering.

In your browser settings please ensure that Pop-Ups are not blocked for Cloud Appointments.

 
Do I need any other software ?

The system produces and allows you to view PDF formatted files in the web browser.
You may need to download the (free) Adobe Acrobat Reader or equivalent so you can view these PDF files.

We use Skype to carry out online training using a shared screen and for support.
Therefore we recommend you have a recent version of Skype installed and a microphone/headphones headset so we can talk.

Skype is free and downloadable from their website at www.skype.com

 
Do I need to be a computer nerd to run this software ?

Absolutely not !

You should be comfortable with computer systems and accessing the internet using a web browser.

Initially, be prepared to spend time understanding the system and how it works, this will pay off in the long term.
(But as for being a nerd then perhaps you should leave that to us ?)

We’ve designed the user interface to be intuitive with pop-up help on buttons and plenty of advice and information in the integrated help system.

We’ll help get you up & running and be there for support.

 
You say it’ll run on a tablet, what are the pros and cons ?

Tablets are light and portable and will run Cloud Appointments using a wired or wifi internet connection.

If you’re going to use the tablet for any length of time then, for your convenience, we recommend you use a separate keyboard .

A tablet can take a photo and load it directly into Cloud Appointments as part of a customer’s details, notes, etc.

Normally when the cursor is moved over a Calendar appointment a pop-up summary of the appointment’s details is shown.
This functionality is not available on tablets (but is on Smart Phones).

On iPads uploading files is restricted to photos and videos, this is a security restriction imposed by the Apple operating system and does not occur on Android tablets.
Installing and using Dropbox on an iPad can help get round this restriction.
 
What if I don’t like how something works in Cloud Appointments or need something extra ?

Drop us a line or give us a call  (see here).

We’ll discuss it and do our utmost to accomodate you.

 
Can you migrate the data from my current system ?

We’ve successfully migrated data from other common practice management systems and are confident we can migrate the data from yours.

Every system is slightly different so it’s best that we discuss the data migration before you spend much time on it.

 
Does your software work in other countries, such as Australia, and does it handle different GST rates ?

Yes, our main servers are on a main internet trunkline in Auckland so response times will be good.

The GST rate setting can be varied to suit the business and country in which the Cloud Appointments is used.

Products and services can be flagged as GST applicable or not – this will handle medicines and foodstuffs being GST zero-rated.

Overseas customers do not get charged GST for Cloud Appointments !
(When we supply Cloud Appointments to overseas businesses it’s classed as an export and is therefore GST exempt.)

 
What’s the pedigree of Cloud Appointments ?

Native Software developed and supported PODSYS, a Practice Management system for podiatrists, for more than 14 years.
Over last 8 years websites and internet based applications have been a key focus for Native Software and they have been providing hosted (cloud) solutions.

Chris Clarke is an experienced web developer with a passion for internet based solutions.

Cloud Appointments is a joint venture between software developer Chris Clarke and Native Software Ltd.

Together we bring a wealth of experience to the business and are determined to provide great solutions & service to our customers.